Return of goods

The goods can be returned without giving a reason within 14 days from the date of receipt. Please fill out the Withdrawal from the purchase contract form and sending the form together with the unworn and undamaged goods to the address specified in the form. Please also send the form to us electronically by email: hello@bejbej.cz .

After receiving and checking the goods you sent, we will inform you by email and within 7 days we will refund your money by transfer to the account of your choice. The customer will be refunded the amount for the goods excluding shipping costs.

The option of withdrawal from the purchase contract does not apply to personalized products.

Complaint

In case of a complaint, please fill out the Complaint Form and send it electronically to hello@bejbej.cz . We will contact you after assessing your claim. If your claim is accepted, send the printed Complaint Form together with the properly packaged goods to the address specified in the form.

All goods are covered by a 24-month warranty. The warranty does not apply to cases where the goods have been damaged by normal wear and tear or by inappropriate or unprofessional handling.

We will handle your complaint within 30 days from the date of receipt of the claimed goods.

Download the documents below:

• Withdrawal from the purchase contract
• Complaint form

If you have any questions, we are here for you at the e-mail address: hello@bejbej.cz